The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization’s IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
The two options that are included in HP Active Care are A. Defective Media Retention in every option and E. Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:
Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.
Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.
Other features of HP Active Care are:
HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.
Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.
Travel Support: You have enough to focus on when you’re out of the office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support12.
Questions 6
What does the base warranty for HP Personal Systems provide?
Options:
A.
Uplifted support for additional years of coverage
B.
Protection against accidents such as liquid spills, electrical surges, and falls
The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects.
Questions 7
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
Options:
A.
HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
B.
HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
C.
Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
D.
All Partners can resell HP Lifecycle Services as transactional upfront payments
E.
All Partners can sell HP Lifecycle Services contractually.
The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.
Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.
The other options are incorrect because:
HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: HP Support Services | HP® Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4: HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP Managed Print Services | HP® Official Site]
Questions 8
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14. The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
