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Cisco 500-052 Dumps

Exam Code:
500-052
Exam Name:
Deploying Cisco Unified Contact Center Express
Last Update: Jul 12, 2025
90 Questions with Explanation
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500-052 FAQs

Unlike the AWS Certified Solutions Architect, which centers on cloud infrastructure and solutions, the Cisco 500-052 exam is specialized in Cisco's contact center software. It is more narrowly focused on a specific application within the Cisco product suite, particularly for contact center environments.

The exam is ideal for professionals working in roles involving the implementation and support of Cisco Unified Contact Center Express, such as system engineers, technical support personnel, and contact center specialists.

The Cisco 500-052 certification is crucial for professionals in the telecommunications sector who specialize in contact center solutions. It validates the expertise in deploying and managing Cisco’s Unified Contact Center Express, a key skill for many roles in this field.

The Cisco 500-052 exam, also known as "Designing Cisco Meraki Solutions," is designed for professionals who want to validate their skills in designing and implementing Meraki solutions for enterprise networks. The exam covers the use of Cisco Meraki products such as wireless, switching, security appliances, and endpoint management.

Topics include Meraki wireless LAN solutions, Meraki cloud architecture, security appliance configurations, Meraki dashboard usage, designing and managing Meraki networks, and troubleshooting common Meraki issues. It also covers integration with Cisco network solutions and best practices for Meraki deployments.

The Cisco 500-052 exam includes multiple-choice questions (MCQs), drag-and-drop questions, and scenario-based questions. These assess both theoretical knowledge of Meraki solutions and practical application in real-world network environments.

The exam lasts for 120 minutes, and you must complete all questions within this time.

The passing score for the Cisco 500-052 exam is typically 70%. You must correctly answer at least 70% of the questions to pass the exam.

The Cisco 500-052 exam costs approximately $300 USD, though the price may vary depending on your region and the testing center.

The Cisco 350-401 exam (Implementing Cisco Enterprise Network Core Technologies) focuses on designing and implementing core enterprise network technologies, such as routing, switching, and security. In contrast, the Cisco 500-052 exam is centered around Meraki solutions, which are cloud-managed and aimed at simplifying network management for businesses through the Meraki dashboard.

The Cisco 500-052 certification is valid for three years. After that, you will need to recertify by either passing the latest version of the exam or fulfilling Cisco’s continuing education program.

To score well on the exam, start by reviewing Cisco’s official materials and taking regular practice exams. Set up a lab environment to practice configuring and managing Meraki networks. Meraki offers a cloud-based dashboard for hands-on practice, which is critical for understanding how to manage devices remotely. Joining Meraki user forums and discussions with experts can also enhance your learning.

The Cisco 200-355 exam (Implementing Cisco Wireless Network Fundamentals) focuses on basic wireless networking concepts and configuration of wireless access points. The Cisco 500-052 exam, however, deals with designing and managing cloud-based Meraki wireless solutions and integrating them with enterprise networks. The emphasis is on Meraki products and the cloud-based Meraki Dashboard.

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Deploying Cisco Unified Contact Center Express Questions and Answers

Questions 1

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Options:

A.

Premium only

B.

Enhanced and Premium only

C.

Standard, Enhanced, and Premium

D.

Cisco Unified Contact Center Express does not support an embedded Internet browser

Questions 2

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

Options:

A.

Create URL Document

B.

Write Document

C.

Cache Document

D.

Send Http Response

Questions 3

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

Options:

A.

minor release

B.

major release

C.

service update

D.

engineering special