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500-442 dumps questions answers

Cisco 500-442 Dumps

Exam Code:
500-442
Exam Name:
Administering Cisco Contact Center Enterprise (CCEA)
Last Update: Mar 25, 2024
60 Questions with Explanation
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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

Options:

A.

Monitor

B.

Edit

C.

Browse

D.

Quick Edit

Questions 2

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

Options:

A.

TCP/IP disconnect reports

B.

Real-time Report

C.

Historical Report

D.

Administration Audit Report

E.

Call Routing Reports

Questions 3

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

Options:

A.

the number of calls the agent has taken

B.

the Weight of the attribute

C.

the agent with the Most Attributes

D.

Longest Available