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Cisco 500-442 Dumps

Exam Code:
500-442
Exam Name:
Administering Cisco Contact Center Enterprise (CCEA)
Last Update: Sep 27, 2022
59 Questions
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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

Options:

A.

cost

B.

productivity

C.

customer expectations

D.

customer satisfaction

E.

call abandon rate

F.

average queue time

Questions 2

Which tool can be used to verify the configuration of Basic Call settings?

Options:

A.

Deleted Objects tool

B.

ICM Script Editor

C.

Router Log Viewer

D.

Call Tracer

Questions 3

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

Options:

A.

VRU PG

B.

Unified Communications Manager

C.

Media Server

D.

Voice Browser

E.

Finesse Server