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Cisco 500-442 Dumps

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Administering Cisco Contact Center Enterprise (CCEA)
Last Update: Sep 27, 2022
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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)







customer expectations


customer satisfaction


call abandon rate


average queue time

Questions 2

Which tool can be used to verify the configuration of Basic Call settings?



Deleted Objects tool


ICM Script Editor


Router Log Viewer


Call Tracer

Questions 3

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)





Unified Communications Manager


Media Server


Voice Browser


Finesse Server