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820-605 Exam Questions

Exam Code:
820-605
Exam Name:
Cisco Customer Success Manager (CSM)
Last Update: Oct 18, 2021
101 Questions
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820-605 Exam Questions

Cisco 820-605 Exam

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Cisco Customer Success Manager (CSM) Questions and Answers

Questions 1

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

Options:

A.

sustainability

B.

credibility

C.

time to market

D.

business growth

E.

cost efficiency

Questions 2

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

Options:

A.

operational

B.

business

C.

technical

D.

data

Questions 3

Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

Options:

A.

KPIs

B.

Stakeholder Map

C.

RACI

D.

Health Index Report

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