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HD0-100 dumps questions answers

HDI HD0-100 Dumps

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Help Desk Analyst (HDA)
Last Update: Feb 27, 2024
116 Questions
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Help Desk Analyst (HDA) Questions and Answers

Questions 1

In what two ways does creative thinking enable you to become a valuable resource to the customer? (Choose two.)



You rely on the obvious


You use the same tools


You are open to learning


You offer more options

Questions 2

Which three policies assist analysts with managing their time? (Choose three.)



Shift start and end times


Resolved tickets per day


Scheduled break times


Average talk time expectations

Questions 3

For which two reasons is it important to have documented processes and procedures? (Choose two.)



Justification for not meeting customer expectations


Ensures consistent service


Identifies areas out of policy


Promotes adherence to policies