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HD0-100 dumps questions answers

HDI HD0-100 Dumps

Exam Code:
HD0-100
Exam Name:
Help Desk Analyst (HDA)
Last Update: Feb 27, 2024
116 Questions
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Help Desk Analyst (HDA) Questions and Answers

Questions 1

In what two ways does creative thinking enable you to become a valuable resource to the customer? (Choose two.)

Options:

A.

You rely on the obvious

B.

You use the same tools

C.

You are open to learning

D.

You offer more options

Questions 2

Which three policies assist analysts with managing their time? (Choose three.)

Options:

A.

Shift start and end times

B.

Resolved tickets per day

C.

Scheduled break times

D.

Average talk time expectations

Questions 3

For which two reasons is it important to have documented processes and procedures? (Choose two.)

Options:

A.

Justification for not meeting customer expectations

B.

Ensures consistent service

C.

Identifies areas out of policy

D.

Promotes adherence to policies