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HD0-400 dumps questions answers

HDI HD0-400 Dumps

Exam Code:
HD0-400
Exam Name:
HDI Qualified Customer Support Specialist
Last Update: Apr 23, 2024
120 Questions
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HDI Qualified Customer Support Specialist Questions and Answers

Questions 1

What is one of the principles for managing a call?

Options:

A.

Remain friendly and understanding.

B.

Perform a number of related incidents at the same time.

C.

Focus on getting the incident resolved.

D.

Take as much time as the customer needs.

Questions 2

Which statement best describes a good leader?

Options:

A.

Good leaders do not need to offer incentives.

B.

Good leaders make all the decisions for their staff.

C.

Good leaders encourage initiative.

D.

Good leaders demonstrate absolute control over their teams.

Questions 3

What is the most likely benefit of recording all incidents?

Options:

A.

Recording all incidents saves the Support Centre money.

B.

Recording all incidents establishes service levels.

C.

Recording all incidents enables the Support Centre to be proactive.

D.

Recording all incidents demonstrates the effectiveness of the Support Centre.