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Salesforce Service-Cloud-Consultant Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (WI24)
Last Update: Feb 20, 2024
177 Questions with Explanation
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Salesforce Certified Service cloud consultant (WI24) Practice Questions

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Service-Cloud-Consultant FAQs

A Service Cloud Consultant specializes in configuring and optimizing Salesforce's Service Cloud platform. They design solutions to enhance customer service processes, streamline workflows, and improve overall customer support experiences.

To become a Salesforce Service Cloud Consultant, follow these steps:

  • Master Salesforce basics.
  • Gain experience in customer service roles.
  • Earn Salesforce Administrator and Service Cloud certification.
  • Build expertise in Service Cloud features.
  • Gain practical experience through projects.
  • Stay updated with Salesforce developments.
  • Apply for consultant positions and showcase your skills.

Exact regional pass rates for the Service Cloud Consultant exam are not publicly disclosed. Salesforce typically provides aggregate pass rates for all its certifications but doesn't break down the numbers by region. You can contact Salesforce directly or explore online forums for unofficial insights on pass rates by region.

On your resume, mention "Salesforce Certified Service Cloud Consultant" in the Certifications section, along with the certification date. Highlight relevant projects and achievements to demonstrate your expertise effectively to potential employers.

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Salesforce Certified Service cloud consultant (WI24) Questions and Answers

Questions 1

Universal Containers (UC) is migrating from a legacy case management system to

Salesforce. UC would like to retain the existing parent-child relationships between cases.

What should a consultant recommend?

Options:

A.

Migrate child cases first.

B.

Migrate parent cases first

C.

{0} Migrate parent and child cases together.

Questions 2

Cloud Kicks provides support to customers in email, social, and chat channels. Managers want to find a way to improve service agent efficiency.

A recent study found agents spend a lot of time searching for articles, manually copying text from the article, and pasting it into responses.

What should a consultant recommend as a solution?

Options:

A.

Set up quick text options in the utility bar to add article links.

B.

Configure Lightning Knowledge component and related list actions.

C.

Configure Lightning Knowledge component to auto attach article PDF.

Questions 3

Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete.

What is a cost-effective method for agents to create these activities?

Options:

A.

Execute a macro

B.

Navigate a Screen Flow.

C.

Leverage Einstein Case Wrap-Up.

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