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Salesforce ADM-261 Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (WI24)
Last Update: Apr 24, 2024
355 Questions with Explanation
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  • ADM-261 Dumps Include
  •   Total Questions: 355 Q&A's
  •   Single Choice: 194 Q&A's
  •   Multiple Choice: 161 Q&A's
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Service Cloud Administration (WI24) Questions and Answers

Questions 1

Which three processes are uses case for Visual Workflow? Choose 3 answers

Options:

A.

Cross-sell promotions for agents

B.

Decision-based troubleshooting for agents

C.

Assignment of email to a case queue based on subject

D.

Caller verification and creation of a new case

E.

Field validation during case creation

Questions 2

What are two benefits of deploying Knowledge in Customer Communities?

Options:

A.

Reduces incoming call volume

B.

Replaces the need for an email channel

C.

Eliminates tracking of customer entitlements

D.

Uncovers gap in the knowledge base

Questions 3

Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.

What solution should a consultant recommend?

Options:

A.

Field ServiceLightning

B.

Lightning Console

C.

Salesforce Mobile App

D.

Employee Community

Next Question