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ServiceNow CIS-SM Dumps

Exam Code:
CIS-SM
Exam Name:
Certified Implementation Specialist - Service Mapping
Last Update: Jun 11, 2024
60 Questions with Explanation
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Certified Implementation Specialist - Service Mapping Practice Questions

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Certified Implementation Specialist - Service Mapping Questions and Answers

Questions 1

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

Options:

A.

Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B.

The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D.

Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Questions 2

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Options:

A.

Problem Management: Number of Incidents per Known Problem

B.

Incident Management: Mean Time to Resolve

C.

Event Management: Signal to Noise Ratio

D.

Change Management: Number of Major Changes

Questions 3

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

Options:

A.

Initiates on HTTPS

B.

Responds on HTTPS

C.

Responds on HTTP

D.

Initiates on HTTP