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Salesforce Certified-Business-Analyst Dumps

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Salesforce Certified Business Analyst Exam (SP24)
Last Update: Jun 12, 2024
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Salesforce Certified Business Analyst Exam (SP24) Practice Questions

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Certified-Business-Analyst FAQs

A certified quality business analyst is a professional who holds recognized qualifications in business analysis and quality management. They specialize in enhancing processes, identifying inefficiencies, and implementing strategies to improve product and service quality while ensuring compliance with industry standards.

To attain certified business analyst status, follow these steps: 1. Acquire a relevant bachelor's degree. 2. Gain practical experience. 3. Pursue formal business analyst training or certification programs. 4. Pass the certification exam, such as CBAP or CCBA, to validate your expertise in business analysis.

A specific degree doesn't certify you as a business analyst. However, a degree in fields like business, IT, or finance can provide a strong foundation. Certification programs like CBAP or CCBA verify your skills and qualify you as a certified business analyst.

Unlike Cisco certifications, which primarily focus on networking and IT infrastructure, the Salesforce Business Analyst exam is centered around business process analysis and solution design within Salesforce, a customer relationship management (CRM) platform.

This certification can lead to roles like Salesforce Business Analyst, CRM Consultant, and Salesforce Administrator, focusing on Salesforce platform management and customization, unlike the network-focused roles typically associated with Cisco certifications.

The exam usually consists of multiple-choice questions that test both theoretical knowledge and practical skills in Salesforce business analysis, which is a different focus compared to the technical and network-centric Cisco exam formats.

With this certification, professionals can showcase their expertise in leveraging Salesforce to meet business needs, enhancing their value in organizations that utilize Salesforce, as opposed to the more technical and network-oriented benefits of Cisco certifications.

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Salesforce Certified Business Analyst Exam (SP24) Questions and Answers

Questions 1

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.

Which way should the BA approach creation of this documentation?



Include the personal perspective for acceptance criteria and the overall perspective for definition of done.


Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.


Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

Questions 2

Which Information should the BA gather during the initial discovery meeting?



Employee review cycle for the support team


Limitations of the current support process


A Contact information for key stakeholders

Questions 3

The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.

What should the BA evaluate to understand the understand the risk level of the user stories?



Scope, resource, and documentation impact


Team, budget, and timeline impact


Technical, operational, and regulatory impact

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