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Salesforce Certified-Strategy-Designer Dumps

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Salesforce Certified Strategy Designer Exam (SP24)
Last Update: Jun 12, 2024
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Certified-Strategy-Designer FAQs

The Salesforce Certified-Strategy-Designer is a professional certification that validates an individual's expertise in designing and implementing strategic business solutions using Salesforce technologies, focusing on aligning business goals with Salesforce capabilities, customer experience design, and driving digital transformation.

The exam assesses skills in leveraging Salesforce for digital transformation initiatives by testing knowledge in integrating Salesforce solutions into business processes, utilizing Salesforce's capabilities for innovation, and demonstrating how these tools can drive digital change and improve organizational performance.

The Salesforce Certified-Strategy-Designer exam includes aspects of change management such as strategies for managing organizational change, aligning Salesforce solutions with business transformation goals, stakeholder engagement, training methodologies, and measuring the impact of changes implemented using Salesforce technologies.

The Certified-Strategy-Designer exam places emphasis on measuring and optimizing business performance with Salesforce analytics by assessing abilities to utilize analytics tools for data-driven insights, develop performance metrics, and implement strategies to enhance business processes using Salesforce's analytical capabilities.

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Salesforce Certified Strategy Designer Exam (SP24) Questions and Answers

Questions 1

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.

Which option reflects the format of the design challenge statement"?



As a user, I want to see trending support resources upon the first login to customer support so I can save my time.


Unify platforms and centralize support operations to save customers time and reduce business costs.


How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

Questions 2

Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?



Invite stakeholders as optional to all design team reviews.


Create teambuilding events with stakeholders to build trust.


Orient around outcomes that matter to stakeholders.

Questions 3

An online retailer developing a new sales strategy that releases a new, limited time

promotion every 10 minutes to keep shoppers engaged.

The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around


Which strategy should be used to bring potential issues to light?



Design a workshop for the team to slow down and think through the potential consequences of

the strategy to uncover stakeholder perspectives.


Release the project as intended knowing customer feedback will force the concerns to be

addressed later.


Create a provocative presentation showing how strategies like these will lead to unhealthy

shopping behaviors, and send it to leadership.