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Salesforce Field-Service-Consultant Dumps

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Salesforce Certified Field Service Consultant (SP24)
Last Update: May 19, 2024
163 Questions with Explanation
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Salesforce Certified Field Service Consultant (SP24) Practice Questions

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Field-Service-Consultant FAQs

The Field-Service-Consultant exam evaluates expertise in Salesforce Service Cloud implementation by testing knowledge on setup, configuration, and customization of Service Cloud, including case management, customer support processes, and integration with Field Service Lightning for optimal service delivery.

The Salesforce Field-Service-Consultant exam emphasizes scheduling and dispatching, work order management, mobile workforce enablement, inventory tracking, and customer communication in field service operations, ensuring candidates can effectively utilize Salesforce Field Service Lightning to enhance service efficiency.

The Field-Service-Consultant exam covers key topics in work order management such as creation, assignment, tracking, and closure of work orders, efficient resource allocation, service appointment scheduling, and optimizing workflows within Salesforce Field Service Lightning for streamlined operations.

The exam assesses proficiency in configuring Salesforce Field Service Lightning features by testing knowledge on setting up and customizing key components like work orders, service appointments, inventory management, and mobile workforce tools, ensuring effective implementation tailored to specific business needs.

Analytics and reporting skills are crucial in the Field-Service-Consultant exam, focusing on the ability to analyze field service operations, generate insightful reports, leverage Salesforce's data tools for performance monitoring, and make data-driven decisions to optimize service delivery and customer satisfaction.

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Salesforce Certified Field Service Consultant (SP24) Questions and Answers

Questions 1

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?



A service resource can only be a member of a single Crew.


Capacity-based scheduling is supported for Service Crews.


The Preferred Resource service objective is ignored for active Crew Members.


Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Questions 2

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'



Create a new Service Appointment for each site visit.


Create a new Child Work Order for each site visit.


Create a new Product Consumed for each site visit.


Create a new Work Order Line Item for each site visit.

Questions 3

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?



Build a Workflow Rule.


Create an Apex Trigger.


Enable Drip feed Dispatch.


Configure an Auto Dispatch Scheduled Job.

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Jan 17, 2023

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