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Field-Service-Consultant dumps questions answers

Salesforce Field-Service-Consultant Dumps

Exam Code:
Field-Service-Consultant
Exam Name:
Salesforce Certified Field Service Consultant (SP24)
Last Update: Apr 25, 2024
163 Questions with Explanation
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Salesforce Certified Field Service Consultant (SP24) Practice Questions

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Field-Service-Consultant FAQs

The Field-Service-Consultant exam evaluates expertise in Salesforce Service Cloud implementation by testing knowledge on setup, configuration, and customization of Service Cloud, including case management, customer support processes, and integration with Field Service Lightning for optimal service delivery.

The Salesforce Field-Service-Consultant exam emphasizes scheduling and dispatching, work order management, mobile workforce enablement, inventory tracking, and customer communication in field service operations, ensuring candidates can effectively utilize Salesforce Field Service Lightning to enhance service efficiency.

The Field-Service-Consultant exam covers key topics in work order management such as creation, assignment, tracking, and closure of work orders, efficient resource allocation, service appointment scheduling, and optimizing workflows within Salesforce Field Service Lightning for streamlined operations.

The exam assesses proficiency in configuring Salesforce Field Service Lightning features by testing knowledge on setting up and customizing key components like work orders, service appointments, inventory management, and mobile workforce tools, ensuring effective implementation tailored to specific business needs.

Analytics and reporting skills are crucial in the Field-Service-Consultant exam, focusing on the ability to analyze field service operations, generate insightful reports, leverage Salesforce's data tools for performance monitoring, and make data-driven decisions to optimize service delivery and customer satisfaction.

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Salesforce Certified Field Service Consultant (SP24) Questions and Answers

Questions 1

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?

Choose 2 answers

Options:

A.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

B.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

C.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

D.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

Questions 2

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with

specialized skills to complete the work at the same time.

How should a Consultant implement this requirement?

Options:

A.

Create a crew with two Technicians.

B.

Create a work rule with two required skills.

C.

Create a single Service Appointment.

D.

Create two Service Crews.

Questions 3

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

Options:

A.

Create Work Types with Work Order Line Items.

B.

Create Work Types with Products Consumed.

C.

Create Work Types and Locations.

D.

Create Work Types with Products Required.

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