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Salesforce FSL-201 Dumps

Exam Code:
FSL-201
Exam Name:
Salesforce - Implementing Field Service Lightning
Last Update: May 24, 2024
105 Questions
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Salesforce - Implementing Field Service Lightning Practice Questions

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FSL-201 FAQs

The FSL-201 Exam centers around Salesforce's Field Service Lightning application, emphasizing service management, unlike Cisco exams that focus on networking technologies.

No, the FSL-201 Exam is more focused on Salesforce's software solutions for field service management, unlike Cisco's emphasis on hardware and networking.

Yes, FSL-201 candidates are typically experienced in CRM and field service management, unlike Cisco exam candidates who often have a background in network engineering.

The FSL-201 Exam focuses on practical applications of Salesforce’s Field Service Lightning, which involves managing field service resources and customer relations, unlike Cisco’s focus on network setup and maintenance.

Yes, FSL-201 certification is geared towards careers in CRM and field service management, while Cisco certifications are more aligned with network administration and engineering roles.

Absolutely, the FSL-201 Exam revolves around Salesforce's ecosystem, particularly its Field Service application, unlike Cisco exams that cover networking technologies and protocols.

The FSL-201 Exam requires minimal coding knowledge, focusing more on configuration and management within Salesforce, while some Cisco certifications may require more in-depth knowledge of network programming.

The FSL-201 Exam heavily involves cloud-based CRM solutions, whereas Cisco exams generally focus less on cloud computing and more on physical networking hardware and protocols.

While both exams address data security, the FSL-201 focuses on securing customer data within the Salesforce platform, whereas Cisco exams often deal with securing network infrastructure.

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Salesforce - Implementing Field Service Lightning Questions and Answers

Questions 1

A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Options:

A.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Cannot Complete”.

B.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”

C.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Closed”

D.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as “Cancelled.”

Questions 2

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

Options:

A.

Add the Resource Skill and track certification using reminder.

B.

Add the Resource Skill and create Absence once expired.

C.

Add the Resource Skill as Time Phased.

D.

Add the Resource Skill and remove from the Service Territory once expired.

Questions 3

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

Options:

A.

Parent/Child Work Orders

B.

Cases Only

C.

Cases and Work Orders

D.

Work Orders only