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MB-280 dumps questions answers

Microsoft MB-280 Dumps

Exam Code:
MB-280
Exam Name:
Microsoft Dynamics 365 Customer Experience Analyst
Last Update: Dec 7, 2025
121 Questions with Explanation
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Dumpspedia’s MB-280 dumps emphasize analytics and customer insights, offering a solid foundation to ace the Microsoft certification.

The MB-280 exam measures a professional’s ability to implement and manage customer service solutions using Microsoft Dynamics 365. It focuses on understanding customer needs, optimizing service operations, and using Dynamics 365 tools to enhance customer engagement and experience. Passing this exam validates your skills as a Dynamics 365 Customer Experience Analyst.

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Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

Questions 1

You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

Options:

A.

Within system settings, select up to 10 relevant tables.

B.

Within the solution, ensure all relevant tables are indexed.

C.

For all relevant tables, ensure that the Can enable sync to external search index setting is False.

D.

Add columns to be searched to the Lookup view for each relevant table.

Questions 2

DRAG DROP

The sales team wants to see a timeline of related activities and notes on a custom Dynamics 365 Sales form.

You need to add a timeline control to the form,

Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

Options:

Questions 3

You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

Options:

A.

Add a page for the Onboard new pet table to the Sales Professional app.

B.

Add columns from the stable to the Active Onboard new pet view.

C.

Add columns from the Pet table to the All Onboard new pet view.

D.

Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

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