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MB-910 Exam Questions

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Last Update: Jan 21, 2022
75 Questions
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MB-910 Exam Questions

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Questions 1

A company provides roadside assistance for disabled automobiles.

The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.

For what type of object should you define details? To answer, select the appropriate option in the answer area.


Questions 2

A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?



Customer Service Insights


Market Insights


Power Virtual Agents


Sales Insights

Questions 3

A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations.

You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.

Which two features should you use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.



Resource skills


Resource roles


Proficiency models


Service-level agreements

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