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Exam Code: SVC-19A Vendor: Apple Name: Apple Service Fundamentals Exam 70 Q&A with Explanation Last Update: Jul 14, 2026
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Apple Service Fundamentals Exam Questions and Answers

Questions 1

You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?

Options:

A.

Why didn’t you review the iPhone User Guide before you tried to use your phone?

B.

Do you realize how you are using the iPhone is causing your issue?

C.

That is not the correct way of using the iPhone; do you need a demonstration?

D.

Do you mind if I show you a couple of ways I learned to use the iPhone?

Questions 2

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?

Options:

A.

The technician is conducting a current test on a device.

B.

The technician is working on a device that is plugged in to AC power.

C.

The technician is cleaning the display on a device after reassembly.

D.

The technician is replacing a circuit board inside a device.

Questions 3

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

Rachel notes that the battery cell on the MacBook Pro has expanded.

Given the age of the MacBook Pro, she believes the battery has few charge cycles left.

What are two safety precautions that Rachel should take when the battery has an expanded enclosure? (Choose two.)

Options:

A.

The expanded battery should be separated from the top case and placed in the fire-proof safety cabinet for a minimum of two hours.

B.

Rachel should ensure that she is wearing cut-resistant gloves.

C.

Rachel should be careful not to puncture, crush, or attempt to flatten the expanded battery cell or enclosure.

D.

If the cell appears to be suddenly and actively swelling in real time, Rachel should respond as if the battery is experiencing a thermal runaway event.

E.

The battery presents a safety concern because of the hazardous gas trapped inside the expanded enclosure.

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