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Apple Service Fundamentals Exam Questions and Answers
You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?
In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?
Please refer to the following information to answer the questions on the right.
Rachel is starting a repair on a three-year-old MacBook Pro.
After opening the device, she takes some time to visually inspect the top case assembly with battery.
Rachel notes that the battery cell on the MacBook Pro has expanded.
Given the age of the MacBook Pro, she believes the battery has few charge cycles left.
What are two safety precautions that Rachel should take when the battery has an expanded enclosure? (Choose two.)


