ITIL 4 Foundation (ITILFND V4) Exam
The ITIL 4 Foundation (ITILFND V4) Exam tests candidates’ skills and knowledge related to the fundamental concepts, core elements, and terminologies found in ITL. This certification allows the candidates to look at the IT service management via an end-to-end operating model for creating, delivering and improving tech-enabled services and products. This certification helps the candidates understand the fundamental or foundational ITL framework, use of ITL for enhancing the IT service management, etc. The ITIL 4 Foundation (ITILFND V4) certification can help any candidate interested in IT service management. The candidates appearing in the ITIL 4 Foundation (ITILFND V4) Exam are expected to have a holistic approach towards the co-creation of value with customers and other stakeholders. This can be in the form of products and services. An understanding of the key concepts from Lean, Agile, and DevOps is also needed from the candidates.
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When should a change request be submitted to resolve a problem?
Which is a purpose of the 'engage' value chain activity?
Which practice owns and manages issues, queries and requests from users?
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