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ITIL-4-Foundation dumps questions answers

ITIL ITIL-4-Foundation Dumps

Exam Code:
ITIL-4-Foundation
Exam Name:
ITIL 4 Foundation Exam
Last Update: Apr 16, 2024
532 Questions with Explanation
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ITIL 4 Foundation (ITILFND V4) Exam

The ITIL 4 Foundation (ITILFND V4) Exam tests candidates’ skills and knowledge related to the fundamental concepts, core elements, and terminologies found in ITL. This certification allows the candidates to look at the IT service management via an end-to-end operating model for creating, delivering and improving tech-enabled services and products. This certification helps the candidates understand the fundamental or foundational ITL framework, use of ITL for enhancing the IT service management, etc. The ITIL 4 Foundation (ITILFND V4) certification can help any candidate interested in IT service management. The candidates appearing in the ITIL 4 Foundation (ITILFND V4) Exam are expected to have a holistic approach towards the co-creation of value with customers and other stakeholders. This can be in the form of products and services. An understanding of the key concepts from Lean, Agile, and DevOps is also needed from the candidates.

ITIL 4 Foundation Exam Practice Questions

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ITIL 4 Foundation Exam Questions and Answers

Questions 1

When should a change request be submitted to resolve a problem?

Options:

A.

As soon as a solution for the problem has been identified

B.

As soon as a workaround for the problem has been identified

C.

As soon as the analysis of the frequency and impact of incidents justifies the change

D.

As soon as the analysis of cost, risks and benefits justifies the change

Questions 2

Which is a purpose of the 'engage' value chain activity?

Options:

A.

Meeting expectations for quality, costs and time-to-market

B.

Ensuring the continual improvement of services

C.

Ensuring that the organization's vision is understood

D.

Providing transparency and good relationships

Questions 3

Which practice owns and manages issues, queries and requests from users?

Options:

A.

Service desk

B.

Problem management

C.

Incident management

D.

Change control

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