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ITIL-Foundation dumps questions answers

ITIL ITIL-Foundation Dumps

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ITIL Foundation Certification - IT Service Management
Last Update: Feb 27, 2024
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ITIL Foundation Certification - IT Service Management Questions and Answers

Questions 1

Which of the following statements about standard changes are CORRECT?

1. The approach is pre-authorized

2. The risk is usually low and well understood

3. Details of the change will be recorded

4. Some standard changes will be triggered by the request fulfillment process



1 only


2 and 3 only


1, 2 and 4 only


All of the above

Questions 2

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?










Questions 3

The BEST description of an incident is:



An unplanned disruption of service unless there is a backup to that service


An unplanned interruption to service or a reduction in the quality of service


Any disruption to service whether planned or unplanned


Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

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