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ITIL-Foundation FAQs
Yes—expect at least 3–4 questions differentiating SLA, OLA, UC, and Service Catalog. Candidates commonly mix OLA (internal support teams) with UC (external suppliers). Memorize one clear example for each.
Yes—words like always, never, only, and guarantee usually signal false answers. ITIL focuses on “should,” “may,” or “typically.” Spotting absolutes helps eliminate 1–2 wrong options immediately.
It gives concrete justification for a title change (e.g., “Service Desk Lead” to “Incident Manager”). Use the certification to request shadowing change advisory board (CAB) meetings—that visibility accelerates internal raises.
It is lifetime—no renewal needed. You only move to ITIL 4 Practitioner or Managing Professional when you want deeper specialization. Focus on using the practices in your current role; that’s what keeps the knowledge fresh and valuable long-term.
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