ITIL Foundation Certification - IT Service Management Practice Questions
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ITIL Foundation Certification - IT Service Management Questions and Answers
Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfillment process
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
The BEST description of an incident is:
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