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ITIL-4-Transition dumps questions answers

ITIL ITIL-4-Transition Dumps

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ITIL 4 Managing Professional Transition Exam
Last Update: Apr 19, 2024
61 Questions with Explanation
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ITIL 4 Managing Professional Transition Exam Questions and Answers

Questions 1

Which two stakeholders co-create value in the service relationship?



The consumer and provider


The provider and supplier


The investor and consumer


The investor and supplier

Questions 2

What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?



The organization is not ready for a cultural change


The organization is facing rapidly changing customer needs


The organization needs high levels of IT service availability


The organization needs to maintain high levels of information security

Questions 3

A service support agents adjusts support actions following a call form a frustrated user. Which concept describes this behavior?



Team Culture


Customer orientation


Positive communication


Employee satisfaction management