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ITIL-4-Transition dumps questions answers

ITIL ITIL-4-Transition Dumps

Exam Code:
ITIL-4-Transition
Exam Name:
ITIL 4 Managing Professional Transition Exam
Last Update: Apr 19, 2024
61 Questions with Explanation
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ITIL 4 Managing Professional Transition Exam Questions and Answers

Questions 1

Which two stakeholders co-create value in the service relationship?

Options:

A.

The consumer and provider

B.

The provider and supplier

C.

The investor and consumer

D.

The investor and supplier

Questions 2

What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

Options:

A.

The organization is not ready for a cultural change

B.

The organization is facing rapidly changing customer needs

C.

The organization needs high levels of IT service availability

D.

The organization needs to maintain high levels of information security

Questions 3

A service support agents adjusts support actions following a call form a frustrated user. Which concept describes this behavior?

Options:

A.

Team Culture

B.

Customer orientation

C.

Positive communication

D.

Employee satisfaction management