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ITIL-DSV dumps questions answers

ITIL ITIL-DSV Dumps

Exam Code:
ITIL-DSV
Exam Name:
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Last Update: Nov 13, 2025
80 Questions with Explanation
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Questions came word by
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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Questions 1

While engaging with a new customer, a service provider should consider which of the following considerations FIRST?

Options:

A.

How can we provide feedback to the service provider.

B.

Which decisions and actions should involve the service provider.

C.

What dependencies and risks should be considered when consuming the service.

D.

What outcomes is the customer trying to realize.

Questions 2

An organization just added a voice assistant on its vacuum cleaners.

The marketing team is preparing the launch of the appliance. What is the correct approach they should consider?

Options:

A.

Consider reducing the prices to reach a bigger customer base.

B.

Consider increasing the warranty and a service contract for maintenance in the future.

C.

Consider sparking the customer's interest and focus on the benefits of the voice assistant.

D.

Consider setting up a peer-to-peer support programme on your website to grow the community organically.

Questions 3

What is an attribute of a strategic partnership?

Options:

A.

Trust needs to be developed

B.

Minimal information is shared

C.

The relationship is driven by price

D.

The customer needs to be able to exit easily