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Exin ITIL-F Dumps

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ITIL® Foundation
Last Update: May 23, 2024
324 Questions with Explanation
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ITIL® Foundation Practice Questions

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ITIL® Foundation Questions and Answers

Questions 1

Which of the following is best definition of IT service management?



An internal service provider that is embedded within a business unit


A complete set of all the documentation required to deliver world class services to customers


Technical implementation of supporting IT infrastructure components


The implementation and management of quality IT services that meet business needs

Questions 2

Which of the following are classed as stakeholders in service management?

1. Customers

2. Users

3. Suppliers



All of the above


1 and 3 only


1 and 2 only


2 and 3 only

Questions 3

Which one of the following is the BEST definition of the term ‘service management’?



A set of specialized organizational capabilities for providing value to customers in the form of services


A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose


The management of functions within an organization to perform certain activities


Units of organizations with roles to perform certain activities