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ITIL-F dumps questions answers

Exin ITIL-F Dumps

Exam Code:
ITIL-F
Exam Name:
ITIL® Foundation
Last Update: Mar 22, 2024
324 Questions
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ITIL® Foundation Questions and Answers

Questions 1

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Options:

A.

Implementing service and process improvements

B.

Reviewing measurements and metrics

C.

Creating a baseline

D.

Defining measurable targets

Questions 2

The consideration of value creation is a principle of which stage of the service lifecycle?

Options:

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition

Questions 3

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

Options:

A.

People, process, partners, performance

B.

Performance, process, products, plans

C.

People, process, products, partners

D.

People, products, plans, partners