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MB-230 dumps questions answers

MB-230 Exam Questions

Exam Code:
MB-230
Exam Name:
Microsoft Dynamics 365 for Customer Service
Last Update: Dec 7, 2021
105 Questions
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MB-230 Exam Questions

Microsoft MB-230 Exam

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MB-230 Practice Questions

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

You need to select the feature for each parameter.

Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Questions 2

You need to configure the system to notify managers about unhappy patients.

What should you do?

Options:

A.

Configure Omnichannel Insights.

B.

Set a routing rule for escalations.

C.

Change the value of the Monitor real-time customer sentiment option to Yes.

Questions 3

You need to configure each escalation scenario.

Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

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