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MB-230 dumps questions answers

Microsoft MB-230 Dumps

Exam Code:
MB-230
Exam Name:
Microsoft Dynamics 365 for Customer Service
Last Update: Oct 2, 2022
105 Questions
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Microsoft MB-230 Exam Dumps

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MB-230 Practice Questions

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

You need to select the feature for each parameter.

Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Questions 2

You need to configure the system to notify managers about unhappy patients.

What should you do?

Options:

A.

Configure Omnichannel Insights.

B.

Set a routing rule for escalations.

C.

Change the value of the Monitor real-time customer sentiment option to Yes.

Questions 3

You need to configure each escalation scenario.

Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

What our customers are saying

Luxembourg
Steven
Sep 8, 2022

This is a great resource for anyone preparing for the MB-230 exam. The questions are accurate and the explanations are clear.