Salesforce Salesforce-Contact-Center Dumps
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Salesforce Contact Center Accredited Professional Exam Questions and Answers
The most suitable functionality to automatically assign cases to an account's dedicated service agent, thereby improving service level quality, is Case Assignment Rules. Here's why:
Ursa Major Solar (UMS) wants to implement Service Cloud Voice. UMS is satisfied with it current telephony provider, which can be used with Voice.
Which Service Cloud Voice telephony model should a consultant recommend?
Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this?
Your design includes integrating WhatsApp Business for customer communication. Which tool facilitates this?
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