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VeriSM Essentials Practice Questions

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VeriSM Essentials Questions and Answers

Questions 1

Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?



Joining social groups and actively communicating with them


Knowing social media and what people or situations can influence us


Social awareness and relationship management


Social content management and using social techniques

Questions 2

What is the main reason VeriSM™ re-defines traditional service management?



VeriSM™ divides service management within an organization into separate entities so all entities can work autonomously.


VeriSM™ focuses on the big picture and does not provide practices for specific organizations.


VeriSM™ incorporates new technologies and therefore helps IT departments with digital transformation.


VeriSM™ regards the entire organization as the service provider with capabilities that work together.

Questions 3

Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.

Which activity is not a feature of Shift Left?



Auto-correction of operational issues after they have occurred


Auto-detection of potential operational issues before they occur


Automatic incident referral to second line support


Self service incident diagnosis