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Salesforce Heroku-Architect Dumps

Exam Code:
Heroku-Architect
Exam Name:
Salesforce Certified Heroku Architect (WI24)
Last Update: Apr 11, 2024
181 Questions with Explanation
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Salesforce Certified Heroku Architect (WI24) Questions and Answers

Questions 1

Universal Containers would like toenforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Options:

A.

Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

B.

Create a Workflow toclose the Milestone when the Wrap Up is complete

C.

Create a Milestone which has entry criteria (or Status = Technician Wrap Up.

D.

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up

E.

Create custom fields to capture that the Wrap Up Activities have been completed.

Questions 2

Universal Containers wants to reduce their mean-time-to-service

Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )

Options:

A.

Knowledge Base

B.

Customer Entitlements

C.

Adjust Scheduling Policy

D.

Dispatching

Questions 3

Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.) Each service requires a variety of skills and certifications inorder for a resource to excel

Which two configurations should a Consultant implement to meet this requirement? (Choose two )

Options:

A.

Use Work Types with Required Skills

B.

Assign the appropriate Skills to Resources

C.

Create Multiple Work Orders Line Items per service.

D.

Select the relevant Work Types for each Resource