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Avaya 7750X Dumps

Exam Code:
7750X
Exam Name:
Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam
Last Update: Mar 19, 2023
69 Questions
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Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

Questions 1

View the Exhibit.

Refer to the exhibit. In the exhibit there are task tags starting with the letters UM.

With which type of media is UM used?

Options:

A.

Chat

B.

Email

C.

Telephone

D.

Voicemail

Questions 2

The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.

How can this be achieved?

Options:

A.

Create an agent group with the selected agent as members.

B.

Create a profile with the selected agents as members.

C.

Create a separated report for each agent required.

D.

Create a team with the selected agents as members.

Questions 3

To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen.

Which realtime element is used to achieve this?

Options:

A.

Direct Call Element

B.

Customer History Element

C.

Internet Browser Element

D.

Value Element